Returns and Refunds – Perfect Ghost Guns

At Perfect Ghost Guns, we strive to ensure complete customer satisfaction with every purchase, including our premium Ghost Guns, Ghost Gun Kits, and Ghost Gunner Machines. We understand that circumstances may arise where a return or refund is necessary, and we’re committed to making the process fast, secure, and hassle-free.

Return Policy

We accept returns under the following conditions:

1. Eligibility:

   • Products must be unused, undamaged, and returned in their original packaging.
   • Returns must be initiated within 30 days of delivery.

2. Non-Returnable Items:

   • Custom-assembled or modified items.
   • Digital files or downloadable content related to Ghost Gun Kits and Ghost Gunner Machines.

3. How to Request a Return:

   • Contact our support team at [email protected] with your order details.
   • Once approved, we will provide a return authorization number and shipping instructions.

Refund Policy

Refunds are processed promptly upon receipt and inspection of returned items.

1. Full Refunds:

   • Issued for eligible products returned in original condition.
   • Refunds are credited to the original payment method.

2. Partial Refunds:

   • May be issued for returned items that show signs of use or damage.

3. Non-Refundable Items:

   • Items marked as “final sale” or customized products related to Ghost Gun Kits or Ghost Gunner Machines.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Notify our support team within 7 days of delivery.
• We will replace the item or provide a full refund, including return shipping costs.

Refund Policy

If you are not completely satisfied with your purchase for any reason, please see below for more information on our return policy.

Return Process

To return an item, please email customer service at [email protected] for approval and a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following
address:
13740 N Highway 183, Ste J-2 Austin, TX 78750-1832

Please note, you are responsible for shipping charges, and we recommend you use a trackable method to mail your return.

Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow up to ten business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

If you have any questions about our returns and refunds, please contact our dedicated support team. At Perfect Ghost Guns, we’re here to ensure your satisfaction every step of the way.